I am a customer experience leader with over 15 years of experience in public and private sectors. Using mixed-method research and human-centered design, I advocate for users across their journey – from program and policy design to human interactions to digital experiences. The ultimate goal? To design meaningful experiences that simplify complex systems and reduce the burden on users accessing services they rely on.
Previous industries range in size from start-ups and grass-roots organizations to Fortune 100 companies and include: state government, nonprofit, think tanks, healthcare, education, software technology, telecommunications, and hospitality and tourism.
Meagan Beckmeyer 